Frequently Asked Questions

What is Zoboon?

Zoboon is a mobile rewards program that turns your everyday shopping and outings into non-stop rewards!

Next time you're at your favorite cafe, dining out with friends or simply shopping, you'll be collecting points that you can turn into amazing rewards or even donate to charity...

The more you shop at a certain store, the higher your reward. Level up to Silver or Gold status at your top stores and enjoy even more points and exclusive advantages.

You have the freedom to collect and spend your points at any of Zoboon member stores. Yes, you can earn points at one store and spend at a different one!

How can I join?

Visit www.zoboon.com and create a Zoboon account.

If you have a smartphone, download Zoboon mobile rewards App directly from your phone`s App store, send an empty SMS to 6065 or visit http://get.zoboon.com from your mobile browser.

What is the secret PIN and why do I need it?

To earn points you only need to use your Zoboon ID. However, to spend your points as well as any other reward you may receive, you`ll be asked to enter a 4-digit PIN in order to make sure no one else gets your rewards.

How to request/reset my secret PIN?

After registering and activating your Zoboon account, an SMS will be sent to your phone with your secret 4-digit PIN. Don`t share with anyone. YOU should enter the PIN yourself in-store.

If you are already registered and still don`t have a PIN, request/reset your PIN on Zoboon website "My Account" section or "More" section in the mobile App.

You can always send an empty SMS to 6065 anytime and you`ll get a reminder SMS with your ID, point balance and PIN.

How do I earn points?

You need to remember your Zoboon ID to collect your points. Just tell your ID or have it scanned from your phone while you checkout at any of Zoboon member stores and reward points will magically flow to your account.

If you You can also send an empty SMS to 6065 anytime and you`ll get a reminder SMS with your ID, point balance and PIN.

How many points will I earn? How much are my points worth?

With Zoboon you will earn points for each LE you spend with Zoboon member stores. The number of points will differ from one store to the other and ranges from 3 up to 20 points for each LE.

The more you spend in a certain store, the higher your status (Blue, Silver, Gold) and the more points you will earn.

Each 1,000 Zoboon points you collect are equivalent to 10 LE worth of purchases/discounts at any of Zoboon member stores.

How can I spend my points?

You can spend your points directly at any of Zoboon member stores, exchange them into any of the rewards listed in our catalogue or donate them to charity!

To spend your points in-store:
- Simply visit any of Zoboon member stores to exchange your points with a product or a discount
- Mention your Zoboon ID or have it scanned by the salesman at checkout
- Request the number of points or LE value that you want to spend (for example 5,000 points or 50 LE)
- You`ll be asked to enter your secret 4-digit PIN to complete the transaction
- Enjoy your reward



E-mail/phone support
Can't find the answer to your question? Feel free to contact us or call us at
010 6065 6666.

We're always always happy to assist you with any questions you may have in mind.